Frequently Asked Questions
What brands do you work on?
We service most major makes and models including but not limited to Bad Boy, BCS, Briggs and Stratton, Cub Cadet, Echo, Husqvarna, John Deere, Kawasaki, Kohler, Scag, Stihl, Toro, Walker, and Wright. Not sure about your equipment? Give us a call!
How much will my repair cost?
Since every repair is different, we don’t offer flat rate or fixed pricing. You will receive a customized, detailed estimate based on your equipment’s needs.
Our labor rate is $75/hr and labor minimum is $37.50. Diagnostics are charged at $75/hr. There is no fixed diagnostic charge in order to provide fair pricing and accurate diagnostics to all customers. A thorough diagnosis including a repair estimate can typically be completed in 30 to 60 minutes.
What if I can’t get the equipment to the shop?
Round trip delivery starts at $50 for the immediate Black Mountain, Swannaona, and Mars Hill areas. Delivery outside those areas will be calculated at $1.25 per mile all directions. Additional charges may apply for equipment that is difficult to access or move. Please ask for a quote on delivery if you have any questions.
How long do repairs take?
Our turnaround time is typically two weeks, but can be longer during the busy summer season.
How do I know if I should repair or replace my machine?
Deciding whether to repair or replace your equipment comes down to weighing the repair cost against the realistic value of your other options. While spending money on a major repair can feel daunting, fixing your current unit allows you to build on a machine whose maintenance history and performance you already know.
Swapping it for a similarly priced used model might seem like an easy trade, but used equipment often carries hidden issues that lead to unexpected out-of-pocket repairs shortly after purchase. Instead, compare your repair quote directly against the price of a brand-new replacement; if the repair cost is significant, those funds might serve you better as an investment toward a new unit with a warranty and updated features. However, if the repair is only a fraction of the cost of a new machine, fixing the equipment you already trust remains the safest and most cost-effective choice.
What equipment do you work on?
We work on most air cooled gasoline outdoor power equipment including but not limited to chainsaws, trimmers, backpack blowers, push mowers, and riding mowers. There are limited exceptions for liquid cooled or diesel engines. We do not work on powersports equipment.
Do you sell parts?
We are proud to carry an extensive line of quality replacement parts from Briggs and Stratton, Husqvarna, Kawasaki, MTD, Oregon, and Rotary. Contact us with your equipment model and serial numbers or part numbers to order. We do not keep a large inventory of parts stocked but place orders weekly.
Do you do house calls?
We do not have the proper set up to effectively and efficiently do repairs or service work in the field. If you have a large machine and no way to get it to us, contact us to discuss pickup and delivery options!
How do we get started?
Call or text us about what you need & we'll take it from there!
Call or text (828) 214-7892 to set up a drop off or pickup. Drop offs are by appointment only.